Online Privacy Policy
Last Updated: November 1st, 2025
Ausome Match Autism Services (the "Company") respects the privacy concerns of the users of its website, raisingausome.com and the services provided therein (the "Site"). The Company thus provides this privacy statement to explain what information is gathered during a visit to the Site and how such information may be used.
Please also review the Terms of Use at raisingausome.com/terms which also govern the use of this Site.
INFORMATION COLLECTION & USE
Automatically Collected Information
As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Site. However, certain non-personal information is recorded by the standard operation of the Company's internet servers.
Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience and improve our services.
Voluntarily Provided Information
The Site's various mailing lists, downloads, program registration forms, waitlist applications, and surveys may request that you provide us with contact information such as:
Your name
Mailing and/or e-mail address
Phone number
Child's age and diagnosis information (as relevant to autism support services)
Demographic information such as your location
Personal preference information related to autism parenting challenges and goals
How We Use This Information:
Information submitted will be used by the Company only as necessary for our legitimate business interests, including without limitation:
Enrollment in the Raising Ausome program
Delivery of course content and educational materials
Communication about program updates and support
Improvement of our products, services, and Site contents
Matching sponsored families with paying members (for our "Couple + Give Back" model)
Community facilitation and member support
Important Note About Child Information:
While we may collect your child's age and general diagnostic information to better serve your family's needs, we do NOT collect detailed personal information about your child. Any information you choose to share about your child in community spaces or course activities is voluntary and at your discretion.
INFORMATION SHARING & DISCLOSURE
What We DON'T Do:
Personally identifiable information is NEVER sold or leased to any third parties. We do not share, sell, or rent your personal information to outside organizations for their marketing purposes.
What We DO:
With Your Permission:
We may use your contact information to send you information about our company, programs, and autism-related resources
You may always opt out of receiving future communications as provided below
Service Providers:
We work with trusted third-party service providers who assist us in operating our website and delivering our services (such as email platforms, payment processors, and course hosting platforms)
These providers are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services to us
Legal Requirements:
The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to:
Identify, contact, or bring legal action against someone who may be causing injury to or interference with the Company's rights or property
Protect other users of the Site
Comply with legal obligations or valid legal processes
Protect anyone who could be harmed by such activities
PAYMENT INFORMATION
The Company does not store complete credit card information on our servers. Payment processing is handled through secure third-party payment processors (such as Stripe) that are PCI-DSS compliant.
We may retain limited payment information (such as the last four digits of your card and expiration date) as necessary to:
Complete and satisfy transaction obligations
Process refunds when applicable
Maintain billing records
Verify active participation for our 3-month refund policy requirement
COOKIES & TRACKING TECHNOLOGIES
What Are Cookies?
Cookies are pieces of information that a website transfers to an individual's computer hard drive for record-keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you.
How We Use Cookies:
The Company uses cookies to:
Keep you logged into the course platform
Remember your preferences and settings
Understand how you interact with our Site
Improve user experience and Site functionality
Analyze Site traffic and usage patterns
These cookies are restricted for use only on our Site and do not transfer any personal information to any other party.
Your Cookie Choices:
Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions.
Please note: If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.
Cookies We Use:
Essential Cookies:
Session management
Authentication
Security features
Analytics Cookies:
Google Analytics (to understand Site usage)
Platform analytics (to improve course delivery)
Marketing Cookies:
Facebook Pixel (for advertising)
Email tracking (to understand engagement)
You can opt out of analytics and marketing cookies through your browser settings or by using opt-out tools provided by these services.
CHILDREN'S PRIVACY
Age 13 and Under:
The Company recognizes the special obligation to protect personally identifiable information obtained from children aged 13 and under.
AS SUCH, IF YOU ARE 13 YEARS OLD OR YOUNGER, THE COMPANY REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY.
If the Company discovers that a child age 13 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child's identifiable information from our records.
Information About Your Children:
While our program serves families of autistic children, we are collecting information from PARENTS/GUARDIANS, not from children. Any information you voluntarily share about your child in course materials, community discussions, or testimonials is:
Your choice to provide
Used only to support your family's participation in the program
Never sold or shared for marketing purposes
Protected with the same privacy standards as your personal information
Tips for Online Safety:
The Company encourages parents to practice online safety:
Teach kids never to give personal information online unless supervised by a parent or responsible adult (includes name, address, phone, school, etc.)
Know the sites your kids are visiting and which sites are appropriate
Look for website privacy policies and understand how information is treated
Check out the FTC's resources for more tips on protecting children's privacy online
EMAIL COMMUNICATIONS & OPT-OUT
What We Send:
When you enroll in Raising Ausome or join our waitlist, you will receive:
Course content and educational materials
Program updates and announcements
Community notifications
Occasional promotional emails about related services
How to Opt Out:
You can opt out of promotional emails at any time by:
Clicking the "unsubscribe" link at the bottom of any email we send
Emailing us directly at [email protected] with "Unsubscribe" in the subject line
Updating your preferences in your account settings
Please note: Even if you opt out of promotional emails, we will still send you essential transactional emails related to your enrollment, such as:
Course access information
Billing notifications
Important program updates
Responses to your support requests
DATA SECURITY
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure server infrastructure
Encrypted data transmission (SSL/TLS)
Regular security assessments
Limited employee access to personal information
Secure password requirements
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
DATA RETENTION
We retain your personal information for as long as necessary to:
Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements
If you cancel your enrollment, we will retain certain information as required for:
Financial record-keeping
Legal compliance
Verification of active participation (for refund policy purposes)
You may request deletion of your account and personal information by contacting us at [email protected]. Please note that some information may be retained in backup systems or as required by law.
YOUR RIGHTS & CHOICES
Depending on your location, you may have certain rights regarding your personal information, including:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-out: Opt out of marketing communications
Data portability: Request transfer of your information to another service
To exercise these rights, please contact us at [email protected].
MALWARE, SPYWARE & VIRUSES
Neither the Company nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software. We take reasonable precautions to ensure our Site is free from harmful software. However, we cannot guarantee that the Site will always be free from such elements.
We recommend that you:
Maintain up-to-date antivirus software
Exercise caution when downloading any materials from the Internet
Report any suspicious activity to us immediately at [email protected]
LINKS TO EXTERNAL SITES
The Company is not responsible for the content or practices of third-party websites that may be linked to the Site. The Company is also not responsible for any information that you might share with such linked websites.
You should refer to each website's respective privacy policy and practices prior to disclosing any information. The inclusion of any link does not imply endorsement by the Company of the linked site.
COMMUNITY SPACES, FORUMS & CHAT AREAS
Your Responsibility:
Guests of the Site are solely responsible for the content of messages they post on the Company's community forums, such as chat rooms, discussion boards, and member community spaces.
What You Should Know:
Users should be aware that when they voluntarily disclose personal information (e.g., user name, e-mail address, phone number, information about their child) in community spaces, bulletin boards, or chat areas, that information:
Can be collected and used by others
May result in unsolicited messages from other people
Becomes visible to other program members
May remain visible even after you leave the program (in some cases)
You are responsible for the personal information you choose to submit in these instances. Please take care when using these features and think carefully before sharing sensitive information about yourself or your child.
Our Recommendations:
Do not share your full name, address, or phone number publicly
Use discretion when sharing details about your child
Be respectful of other families' privacy
Report any concerning behavior to [email protected]
CHOICE/OPT-OUT
The Site may provide you the opportunity to opt-in to receive communications from us at the point where we request information about you. You always have the option of removing your name from any e-mail list in order to discontinue any such future communications.
How to Opt-Out:
In order to ensure immediate removal from any list, please follow the specific instructions set forth within the communications you receive from the Company which you no longer wish to receive.
If you are unsuccessful in completing the instructions specified in any such communication, please e-mail us at [email protected], including a copy of the undesired email attached to the request, and state you wish to be removed from the mailing list.
Please note: Opting out of promotional emails will not stop essential transactional emails related to your enrollment.
GENERAL EMAIL INQUIRIES
Information provided by you via general e-mail inquiries to the Company (such as your e-mail address) is used only to respond to your inquiries in the ordinary course of business and is never shared with third parties.
SECURITY MEASURES & LIMITATIONS
Security for all personally identifiable information is extremely important to us. We implement various security measures including:
Secure server infrastructure
Encrypted connections (SSL/TLS)
Access controls and authentication
Regular security assessments
Important Limitation:
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, the Company cannot ensure or warrant the security of any information you transmit via the Internet.
By transmitting any such information to the Company, you accept that you do so at your own risk.
We encourage you to:
Use strong, unique passwords
Log out when finished using the Site
Keep your login credentials confidential
Monitor your account for unauthorized activity
CONTACT INFORMATION FOR COMPLAINTS OR CONCERNS
If you have any complaints or concerns about the Company or about this privacy statement, please contact:
Via Email:
[email protected]
Via Regular Mail:
Ausome Match Autism Services
[Your Complete Mailing Address]
Chilliwack, British Columbia
We take all privacy concerns seriously and will respond to your inquiry as promptly as possible.
YOUR ACCEPTANCE OF THESE TERMS
By using the Site, you accept the policies and restrictions set forth in this Online Privacy Policy. If you do not agree to this policy, please do not use the Site.
This Online Privacy Policy may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Online Privacy Policy to which you are bound.
THIRD-PARTY LINKS
Our Site may contain links to other websites operated by third parties. This Privacy Policy only applies to information collected by our Site. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
The Company is not responsible for the content or practices of third-party websites that may be linked to the Site, nor for any information that you might share with such linked websites. The inclusion of any link does not imply endorsement by the Company of the linked site.
INTERNATIONAL USERS
Our Site is operated from Canada. If you are accessing our Site from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada where our servers are located and our central database is operated.
By using our Site, you consent to the transfer of information to Canada and understand that Canadian data protection and privacy laws may differ from those of your country.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
Posting the updated policy on this page
Updating the "Last Updated" date at the top
Sending an email notification (for significant changes)
Your continued use of the Site after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Ausome Match Autism Services
Email: [email protected]
Website: raisingausome.com
We will respond to your inquiry as promptly as possible.
Last Updated: November 1st, 2025